Express Your Style with a Custom Area Rug. Area rugs add warmth, comfort and protection to your hard surface flooring. Finding the right style, color, size and shape to best fit your room can be overwhelming and time-consuming. With our Custom Area Rug program, it’s easy to design the perfect area rug option for you and your home.
When installed over Your Personal Cutting Edge™ by CCA Global Partners approved rug pad, all Your Personal Cutting Edge™ by CCA Global Partners area rugs carry the Five-Star Carpet warranties with the terms being specific to the star rating of the product. The Confidence and Confidence Plus warranties do not apply to Your Personal Cutting Edge™ by CCA Global Partners area rugs. See page 15-18 for specific Limited Wear, Texture Retention, Stain and Soil warranties that may apply, and pages 24-27 for additional Pet, Fade and Resista warranties that may apply.
No Limited Installation Warranty shall apply to Your Personal Cutting Edge™ by CCA Global Partners area rugs.
To maintain warranty coverage Your Personal Cutting Edge™ by CCA Global Partners area rugs must be installed over Your Personal Cutting Edge™ by CCA Global Partners approved area rug cushion. Rugs must be used exclusively indoors in owner occupied residential homes. Warranty is void if rug is exposed to outdoors or to direct sunlight. To maintain warranty coverage consumer must have rug professionally cleaned every 12-18 months and be able to supply receipts of cleanings to validate warranty. Warranty is void if used in rental property or commercial spaces. Rug warranties are non-transferable. There is no warranty coverage for rugs installed over stairways or in hallways.
(See General Terms and Conditions on pages 25-26 for other conditions that apply.)
Your Flooring Canada®/Flooring Canada® retailer warrants that the surface pile of your Innovia xtreme Clean™, Innovia Touch xtreme Clean™ and Innovia Touch xtreme Clean™ Dream carpet will resist staining caused by all domestic pet stains, including urine, feces, and vomit for the lifetime of your carpet. Stain resistance means the ability of your carpet to resist (i.e. minimize or withstand) permanent stains.
Wicking may occur requiring the stained area to be cleaned more than once. If above-mentioned stains are saturated and result in wicking, these stains will release with additional re-cleaning. Wicking is defined as a reappearance of previously cleaned stains due to liquid remaining in carpet backing or padding. “Lifetime” means the length of the Limited Wear Warranty. (See page 13 for specific warranty terms.)
Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove. We recommend cleaning pet stains using Resista® Floor Care products.
Specifically excluded from this warranty is damage or stains caused by any urine, feces, or vomit from other than domestic pets.
Flooring Canada®/Flooring Canada®’s Limited Lifetime Pet Proof Warranty for Innovia xtreme Clean™, Innovia Touch xtreme Clean™ and Innovia Touch xtreme Clean™ Dream is transferable. Any transfer must be handled by the original purchaser before the sale of the home. Stairs and hallways are covered. Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and book cases), equipment or electronics is the responsibility of the customer. This warranty is non prorated.
(See General Terms and Conditions on pages 25-26 for other conditions that apply.)
| STAR RATING | |||||
|---|---|---|---|---|---|
| TRAFFIC | Extra-Heavy | Heavy | Moderate to Heavy | Light to moderate | Light |
| WEAR WARRANTY* | Limited Lifetime | 15 Years | 10 Years | 7 Years | 5 Years |
| REPLACEMENT WARRANTY | 30 Day Confidence Warranty | 30 Day Confidence Warranty | 30 Day Confidence Warranty | 30 Day Confidence Warranty | 30 Day Confidence Warranty |
* Wear Warranties are specific to commercial installations. Always use chair pads or shields to protect against rolling casters. Special backings are available to enhance performance to meet special circumstances of use and wear. Ask your Gibraltar Commercial Carpet sales professional for complete details on all guarantees and warranties.
At Flooring Canada®/Flooring Canada®, carpet flooring products from the Gibraltar commercial series with a Star Rated warranty carry a 30-day Confidence Warranty** when installed in a commercial application of 500 square yards or less. Should the replacement area extend beyond 500 square yards, both material and labor for the additional area can be replaced; however, the cost to do so is the customer’s responsibility. Gibraltar commercial Star Rated styles in a residential application will not be limited to the maximum 500 square yard replacement. If at any time during the term of your warranty† after your carpet is installed, you wish to change the style or color of your new carpet, your Flooring Canada®/Flooring Canada® retailer will replace it with another style or color of equal or lesser value; or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Flooring Canada®/Flooring Canada® Star Rated carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.
This is a one-time only replacement and does not include replacement of cushion or reinstallation charges. Simply call your Flooring Canada®/Flooring Canada® retailer within the time frame specified in the warranty and indicate you wish to choose another Star Rated commercial series carpet under the Satisfaction Assurance Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring Canada®/Flooring Canada® style carpet that has been professionally installed by a Flooring Canada®/Flooring Canada® retailer or Flooring Canada®/Flooring Canada® authorized independent installer.
(See General Terms and Conditions on pages 33-34 for other conditions that apply.)
** Area rugs are excluded from this warranty.
† The period specified by the warranty level of the product purchased.
Your Flooring Canada®/Flooring Canada® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Flooring Canada®/Flooring Canada® retailer will provide that service at no cost to you. “Life of Carpet” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. See the Warranty Information on page 30 for further details.
This warranty is valid only for original installations performed by a Flooring Canada®/Flooring Canada® retailer or Flooring Canada®/Flooring Canada® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.
Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not considered a defect under this Limited Installation Warranty.
(See General Terms and Conditions on pages 33-34 for other conditions that apply.)
1st - 5th Year 100% Coverage 8th Year 30% Coverage
6th Year 50% Coverage 9th Year 20% Coverage
7th Year 40% Coverage 10+ Years 10% Coverage
In addition to the requirements previously specified for each respective limited warranty, the following general terms and conditions apply to each of the foregoing limited warranties unless otherwise specified.
* Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.
Installing cushion under your carpet not only provides comfort under your carpet, it can also provide your carpet with a more luxurious look and feel.
(See General Terms and Conditions on page 36 for other conditions that apply.)
In addition to the requirements specified previously for each cushion warranty, the following general terms and conditions apply to each of the Star Rated cushion warranties.
